New role

Full Time within extended hours at peak processing times

• Ensure that Northgate’s working capital is maximised with close management of client credit limits, forecasted telephone collections and disputed invoices.
• Manage weekly and monthly forecasting of customer payments for the group.  To work closely with corporate, regional and divisional finance heads and provide accurate reliable reporting.
• Positively contribute to working capital improvement programmes.
• Ensure that the functions are operationally cost effective; resources are adequately trained and deployed to meet requirements of the operational business.
• Take responsibility for the timely reporting of financial and operational KPIs and SLAs on a monthly, quarterly and annual basis.
• Ensure compliance with internal and external audit requirements.
• Staff management, coaching and development of process clusters and constantly ensure that functions and processes are aligned to regional and divisional structures.
• Develop and drive proactive a quality customer engagement service to meet (internal and external) stakeholder requirements.
• Select, recruit, manage and develop resources within the FCE and ensure compliance with local employment legislation.
• Define the tools, processes and routines to ensure a quality service delivery model.

• Finance or Business Administration qualification.
• A sound background in a service related industry where contracted terms are for a number of years which demand that excellent client relations are paramount to organisation success.
• Experience in a large multinational organisation managing ledger values of up to 28.000m € is essential.
• Excellent understanding and application of skills in managing working capital and meeting challenging cash collection targets.
• Demonstrable ability to react quickly to changes in micro and macro environment.
• Demonstrate flexibility in style and approach to problem solving
• Well developed coaching, mentoring and training skills.
• Excellent customer services skills to proactively build and maintain relationships with customer service, including communication, management expectation, recommendations, quality of outputs etc.
• Experienced operations management (SLA management)
• Experience of managing external stakeholders (clients and vendors)
• People and performance management skills.
• Excellent stakeholder management and communication skills and ability to work in a complex matrix organisation
• Systems and Process Analytical skills.
• Change Management – ability to drive significant change, with experience in implementation of best practice processes and procedures.

• Experience of working a volume based contact centre environment where specific targets around cash collections, DSO and aged debt management
• Experience in the use of SAP, Business Warehouse and GET PAID systems is an advantage
• Advanced PC skills including Excel, Word, PowerPoint
• Advanced Business English written and oral is essential, other languages would be desirable

• Strong, performance-orientated person, able to function in a dynamic environment
• Ability to exert influence, with good cooperation and motivational skills
• Enthusiastically welcome new initiatives and naturally handle multiple tasks.
• Excellent time management and prioritisation skills.
• Task orientated at a team and individual level
• Customer-orientated and with strong personal empowerment skills
• Good analytical skills, effective communications skills both oral and written
• Availability to work abroad with extensive travel within Europe.

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